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CryptoAssetsTrade
Contact us

Get In Touch with CryptoAssetsTrade

Have questions about our platform? Need assistance with your account? Our dedicated support team is here to help you 24/7.

Real people

Talk to a support agent who can look into your account.

Clear response times

We reply to email within one business hours.

Stay safe

We'll never ask for your password or two-factor codes.

Send us a message

Fill in the form and we will reply by email.

FAQ

Common questions

How quickly will I get a reply?+

We aim to reply to every message within one business hours. If your issue is urgent, such as a suspected unauthorised login, use the phone line.

What should I include in my message?+

Your account email, a short description of the problem, and any transaction IDs or screenshots. Please don't send passwords, two-factor codes or full card numbers.

How do I know a message really comes from you?+

We only email from our own domain and never ask you to move funds to a new wallet or address. If you're unsure, contact us here.

Is there priority support for larger accounts?+

Pro and Institutional accounts have priority support. Mention your account type in your message.